Job Description

Security SupervisorAs a Security Supervisor, you'll lead and inspire a team to create and maintain safety and security for all guests and team members while delivering unparalleled hospitality services in a professional and courteous manner.About the RoleManage daily operations at the property, ensuring safety and security of all guests, team members and assetsCreate and distribute work schedulesReview, correct and approve direct reports' payrollReview and approve daily activity logs completed by security officersEnsure security officers are patrolling assigned areas frequently, remaining alert and present at designated postsCreate or modify standard operating procedures or policies when necessaryMeet with direct reports regularly to provide feedback, development plans, praise, coaching, corrective action and bi-annual performance reviews of direct reportsCollaborate on ways to improve preventive and responsive security measuresDeescalate any conflicts to ensure safety and comfort of all team members and guestsInvestigate loss claims, conduct special investigations and surveillance for property operators when requested, including internal investigations of team member misconductGenerate, review, store and maintain records and reports of all incidentsPerform security officer responsibilities in times of staff shortagePerform and enforce directives set forth by the security manager, including performing special details or assignments when requestedCreate 100% guest satisfaction by demonstrating high standards of guest service and hospitality and performing beyond the guest's expectationsAbout YouMinimum Qualifications3 years of experience in the security industryAvailability to work evenings, weekends and holidays to provide 24-hour supportProficient in the Microsoft Office suitePreferred Qualifications1 year of experience in a leadership position1 year of experience in the hospitality industryCPR/AED and First Aid certifiedExperience operating surveillance software, badge access systems and fire alarm systemsExperience in verbal de-escalation and conflict resolutionWhat You'll GetOur team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put:We've got your back. Check out our full list of Benefits and Perks.About UsRock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We're proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

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