Job Description

Vertex Pharmaceuticals seeks a Director to lead patient experience and communications strategy for its Pain Patient Support programs. The role involves developing patient-centered messaging, coordinating cross-functional initiatives, and overseeing communications resources to streamline access and engagement across the patient journey.

Responsibilities

• Define and execute patient experience and program communications strategy for Pain Patient Support
• Develop integrated communications tools and resources supporting patient education, access, and financial assistance
• Lead cross-functional collaboration with Marketing, Market Access, and Strategy teams on aligned messaging
• Oversee agency partners and external vendors to ensure high-quality, on-time deliverables
• Establish measurement frameworks and use performance data to optimize communications strategy

Requirements

• Bachelor's degree in Marketing, Communications, Advertising, Business, or related field
• 10+ years in patient support, patient engagement, consumer marketing, or related commercial roles
• Significant biopharmaceutical or healthcare industry experience with increasing leadership scope
• Proven success leading complex cross-functional initiatives in regulated environments
• Experience navigating Medical, Legal, Regulatory, and Compliance review processes
• Strong ability to distill complex operational processes into clear, compelling messaging
• Demonstrated influence across matrixed organizations and multiple stakeholder levels

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